Shipping & Delivery Policy
Eagle Eye Artist Development
Website: www.eagleeyeartists.com
Effective Date: October 21, 2026
Last Updated: October 21, 2026
1. Introduction
Eagle Eye Artist Development (“Eagle Eye,” “we,” “us,” or “our”) is committed to providing a reliable, transparent, and professional purchasing experience.
This Shipping & Delivery Policy explains how physical merchandise, digital products, and professional services purchased directly through our official website are delivered or made available to customers.
Eagle Eye serves an international audience and may fulfill orders directly or through authorized third-party providers.
Our delivery practices are designed to comply with applicable consumer protection laws, including Brazil's Consumer Defense Code (Código de Defesa do Consumidor — Lei nº 8.078/1990).
2. Scope of This Policy
This policy applies to purchases made directly through the Eagle Eye Artist Development website, including:
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Physical merchandise, apparel, accessories, and branded products.
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Print-on-demand and made-to-order merchandise.
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Digital products, workbooks, templates, and downloadable resources.
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Individual consultations and professional advisory services.
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Artist assessments, evaluations, and professional reviews.
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Other products or services offered directly through our website.
Third-Party Purchases
Courses, educational programs, memberships, and other products purchased through Hotmart or another third-party platform are subject to the applicable delivery and access procedures established for those purchases.
Customers should refer to their purchase confirmation and the relevant platform for specific access instructions.
Nothing in this policy limits mandatory consumer rights.
3. Physical Merchandise Fulfillment
Eagle Eye may fulfill physical merchandise orders through direct fulfillment or authorized third-party fulfillment providers.
3.1 Direct Fulfillment
Certain merchandise may be stocked, packaged, and shipped directly by Eagle Eye or its authorized representatives.
These products may include apparel, printed materials, accessories, promotional merchandise, and other branded items.
Orders are generally prepared for shipment after payment confirmation.
Applicable processing and shipping estimates will be displayed in the product description, at checkout, or in the order confirmation.
3.2 Third-Party Fulfillment
Eagle Eye may work with third-party manufacturers, printing companies, and fulfillment providers to produce and deliver merchandise.
This includes print-on-demand products manufactured after a customer places an order.
Third-party fulfillment may involve additional production time before an item is shipped.
Depending on the product and fulfillment provider, orders may ship from different locations or arrive in separate packages.
Eagle Eye remains responsible for addressing customer service inquiries and fulfilling its legal obligations for purchases made directly through our website.
4. Order Processing Times
Order processing begins after payment has been successfully confirmed.
Processing times vary depending on:
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Product availability.
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Inventory location.
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Manufacturing requirements.
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Print-on-demand production schedules.
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Order volume.
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Fulfillment provider operations.
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Public holidays and other operational considerations.
Estimated processing times will be communicated before purchase wherever applicable.
Processing time is separate from shipping time.
For example, a print-on-demand item may require manufacturing before it can be transferred to a shipping carrier.
If an order experiences an unexpected processing delay, Eagle Eye will make reasonable efforts to notify the customer and provide updated information.
5. Shipping Destinations
Eagle Eye may offer domestic shipping within Brazil and international shipping to selected countries.
Available shipping destinations will depend on the merchandise, fulfillment provider, and shipping services supported at the time of purchase.
Not every product will necessarily be available for delivery to every country.
Customers can determine whether shipping is available to their location during checkout.
If a shipping destination is unavailable, the website may prevent completion of the order or display an appropriate notification.
6. Shipping Costs
Shipping costs are calculated based on factors that may include:
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Delivery destination.
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Package weight and dimensions.
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Selected shipping method.
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Fulfillment location.
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Shipping carrier rates.
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Applicable promotional offers.
Available shipping options and charges will be displayed before the customer completes payment.
Certain products or promotional offers may qualify for free or discounted shipping when explicitly advertised.
Customers will not be charged undisclosed shipping fees after purchase without their authorization, except where applicable law expressly permits otherwise.
7. Estimated Delivery Times
Estimated delivery times vary depending on the product, shipping destination, and selected delivery method.
Delivery estimates may also be affected by manufacturing schedules, customs procedures, carrier operations, public holidays, and circumstances beyond ordinary operational control.
The estimated delivery period for an order will be communicated during the purchasing process or in the order confirmation.
Delivery estimates are not a waiver of Eagle Eye's obligations under applicable consumer protection laws.
If Eagle Eye becomes aware that an order cannot be delivered within the agreed timeframe, we will notify the customer and provide information about available remedies.
Delivery Time Disclosure
Estimated production, processing, and delivery timeframes will be provided on the applicable product page, during checkout, or in another clearly identified pre-purchase disclosure.
The estimated timeframe will reflect the product type, fulfillment location, shipping destination, and selected delivery method.
Where a specific delivery date or timeframe is agreed upon at purchase, Eagle Eye Artist Development will honor that commitment or provide the remedies required by applicable consumer protection laws.
8. Order Confirmation and Tracking
After completing a purchase, customers will generally receive an order confirmation through the email address provided at checkout.
The confirmation may include:
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Order number.
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Purchased products.
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Payment confirmation.
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Shipping address.
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Selected delivery method.
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Applicable delivery estimates.
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking information may be provided by email, through a customer account, or through the applicable fulfillment provider's tracking system.
Tracking availability may vary by carrier, destination, and shipping method.
9. Multiple Shipments
Orders containing multiple products may be fulfilled from different inventory locations or manufacturing facilities.
As a result, products purchased together may arrive in separate shipments.
This is particularly relevant for print-on-demand merchandise.
When separate shipments are necessary, customers may receive multiple tracking numbers or delivery notifications.
Any additional shipping charges associated with multiple shipments will be disclosed before purchase when applicable.
Customers will not be charged unexpected additional shipping fees solely because Eagle Eye or its fulfillment partners divide an order into multiple packages.
10. International Shipping and Customs
International merchandise orders may be subject to customs inspections, import duties, taxes, and other requirements imposed by the destination country.
Where applicable, customers will be informed before purchase whether import duties and taxes are included in the checkout price or may be collected separately.
Customers are responsible for charges lawfully assigned to them and appropriately disclosed during the purchasing process.
Customs procedures may affect delivery times.
Eagle Eye is not responsible for delays caused exclusively by customs authorities or shipping carriers where such delays are beyond its reasonable control. However, this does not eliminate any legal responsibility Eagle Eye may have for fulfilling the purchase or providing an appropriate remedy.
Certain merchandise may be restricted or unavailable in specific countries.
11. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
This includes:
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Recipient name.
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Street address.
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Building or apartment number, when applicable.
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City and state or region.
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Postal code.
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Country.
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Contact information requested for delivery.
Customers who discover an error should contact Eagle Eye as soon as possible at:
We will make reasonable efforts to correct shipping information before dispatch.
Once an order has been shipped, address changes may be limited by the shipping carrier or fulfillment provider.
If an order is returned because of incorrect information supplied by the customer, additional shipping charges may apply where permitted by law and disclosed before reshipment.
Eagle Eye remains responsible for errors attributable to its own systems, representatives, or fulfillment partners.
12. Lost, Damaged, or Undelivered Merchandise
If an order is lost, damaged during shipping, or not delivered within the agreed timeframe, customers should contact Eagle Eye.
Please provide:
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Your full name.
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Order number.
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A description of the problem.
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Relevant photographs, when available.
Eagle Eye will investigate the matter with the appropriate shipping carrier or fulfillment provider.
Depending on the circumstances and applicable consumer rights, available remedies may include:
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Replacement of the merchandise.
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Reshipment.
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Cancellation of the purchase.
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A full or partial refund, where appropriate.
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Another remedy required by applicable law.
Customers will not automatically be required to resolve shipping problems directly with third-party fulfillment providers.
13. Digital Product Delivery
Eagle Eye may offer digital products, including:
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Workbooks.
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Artist-development templates.
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Educational guides.
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Planning resources.
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Downloadable documents.
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Other digital materials.
Digital products are delivered electronically.
13.1 Delivery Methods
Depending on the product, delivery may occur through:
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A download link.
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Email.
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A secure customer-access area.
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Another digital delivery method identified during checkout.
Customers will receive instructions explaining how to access their purchases.
13.2 Delivery Timeframes
Digital products advertised as immediately available will generally be accessible after successful payment confirmation.
Products requiring customization, preparation, or manual delivery will have an estimated delivery timeframe disclosed before purchase.
If a digital product cannot be delivered within the agreed timeframe, Eagle Eye will communicate with the customer and provide an appropriate resolution.
13.3 Access Problems
Customers experiencing problems accessing or downloading digital products should contact:
Eagle Eye will make reasonable efforts to restore access, replace defective files, or provide another appropriate remedy.
Refunds and cancellations remain subject to our Returns, Refunds & Cancellation Policy and applicable consumer protection laws.
14. Consultations and Professional Services
Consultations, artist evaluations, and professional advisory services are delivered according to the format described at the time of purchase.
14.1 Virtual Consultations
Virtual consultations may be conducted through video conferencing, telephone, or another agreed communication platform.
Customers will receive scheduling and access instructions through email or the designated booking system.
Instructions may include:
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Appointment date.
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Appointment time and time zone.
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Meeting link or access information.
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Preparation requirements.
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Materials requested before the consultation.
14.2 Scheduling and Service Delivery
Consultations are delivered at the confirmed appointment time.
Customers are responsible for reviewing appointment information and attending at the scheduled time.
If Eagle Eye must change an appointment, customers will be contacted and offered appropriate rescheduling or refund options.
Appointment Confirmation
Submission of a consultation request does not automatically establish a confirmed appointment unless the booking system expressly indicates otherwise.
Appointments are considered confirmed when the customer receives confirmation through Eagle Eye Artist Development's designated booking system or official email.
Any payment requirements, scheduling conditions, and applicable cancellation or rescheduling terms will be disclosed before the customer completes the purchase or booking.
14.3 Professional Reviews and Assessments
Certain professional services may require customers to submit materials before work can begin.
These may include recordings, artist biographies, promotional materials, portfolios, electronic press kits, or other relevant documents.
The service description will identify the required materials and applicable delivery timeframe.
Where a service requires customer submissions, the stated turnaround period may begin after all required materials have been received, provided this condition was disclosed before purchase.
Customers will receive completed services through the delivery method identified in the service description.
15. Delivery Delays and Customer Rights
Eagle Eye will make reasonable efforts to fulfill purchases within the agreed delivery periods.
If a product or service cannot be delivered as agreed, customers may be entitled to remedies under applicable consumer protection laws.
Depending on the circumstances, these may include fulfillment of the original obligation, an equivalent alternative accepted by the customer, cancellation, or reimbursement.
Under Brazilian consumer law, failure to fulfill an advertised offer may give consumers additional remedies.
Nothing in this policy limits those rights.
16. Returns, Refunds, and Cancellations
Shipping and delivery issues involving returns, refunds, exchanges, or cancellations are also governed by our:
Returns, Refunds & Cancellation Policy
Customers are encouraged to review that policy before completing a purchase.
Where the two policies address the same issue, they will be interpreted consistently with applicable consumer protection laws.
If any provision conflicts with mandatory consumer law, the applicable legal requirement will prevail.
17. Changes to This Policy
Eagle Eye Artist Development may update this Shipping & Delivery Policy to reflect changes in fulfillment arrangements, shipping providers, product offerings, or applicable legal requirements.
Updates will be published on our official website with a revised effective date.
Changes will not retroactively eliminate contractual obligations or consumer rights associated with purchases already completed.
18. Contact Information
For questions regarding shipping, delivery, tracking, digital access, or service fulfillment, please contact:
Eagle Eye Artist Development
Operated by: JJ Thames
Location: São Paulo, São Paulo, Brazil
Email: support@eagleeyeartists.com
Website: https://www.eagleeyeartists.com
Eagle Eye Artist Development is currently operated by JJ Thames as an individual business operator in Brazil.
Business identification and contact information required by applicable law are made available through the website and relevant purchasing documentation.
Customers may contact Eagle Eye Artist Development using the email address above for assistance with orders, delivery concerns, or fulfillment inquiries.