Returns, Refunds & Cancellation Policy
Eagle Eye Artist Development
Website: www.eagleeyeartists.com
Effective Date: October 11, 2026
Last Updated: October 21, 2026
1. Introduction
Eagle Eye Artist Development (“Eagle Eye,” “we,” “us,” or “our”) is committed to providing high-quality products, professional services, and educational resources while maintaining fair and transparent purchasing practices.
This Returns, Refunds & Cancellation Policy explains how cancellations, returns, exchanges, and refunds are handled for products and services purchased directly through our official website.
Our policy is designed to respect applicable consumer protection laws, including Brazil's Consumer Defense Code (Código de Defesa do Consumidor — Lei nº 8.078/1990).
Nothing in this policy is intended to restrict or eliminate consumer rights guaranteed by applicable law.
2. Scope of This Policy
This policy applies to purchases made directly through the Eagle Eye Artist Development website, including:
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Individual artist consultations and professional advisory services.
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Artist assessments, evaluations, and professional reviews.
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Digital products, downloadable resources, and educational materials.
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Physical merchandise, apparel, accessories, and branded products.
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Other products or services offered directly through our website.
Purchases Through Third-Party Platforms
Courses, educational programs, memberships, and other products purchased through Hotmart or another third-party platform are governed by the applicable purchase terms, platform procedures, and any relevant Eagle Eye enrollment agreements.
Customers should follow the refund and cancellation procedures associated with the platform through which their purchase was completed.
Nothing in those agreements or procedures limits mandatory consumer rights.
3. Consumer Right of Withdrawal
Under Article 49 of Brazil's Consumer Defense Code, consumers who make eligible purchases outside a physical commercial establishment, including online purchases, generally have the right to withdraw from the transaction within seven (7) calendar days.
The statutory period begins upon signing the contract or receiving the product or service, as applicable under Brazilian law.
Customers exercising this right are entitled to reimbursement of amounts paid in connection with the eligible transaction, including applicable delivery charges.
Customers are not required to provide a reason for exercising their statutory right of withdrawal.
How to Request a Withdrawal
To submit a withdrawal request, contact:
Please include:
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Your full name.
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Your order number, if available.
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The date of purchase.
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The product or service purchased.
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A statement requesting cancellation or withdrawal.
Requests will be reviewed and processed in accordance with applicable consumer protection laws.
Accessing digital content, scheduling a consultation, or purchasing a made-to-order product does not automatically eliminate statutory withdrawal rights.
4. Consultations and Professional Services
Eagle Eye may offer individual consultations, artist-development advisory sessions, professional evaluations, portfolio reviews, and related services.
4.1 Scheduling
Consultations must be scheduled through our designated booking system or according to the instructions provided at the time of purchase.
Customers are responsible for providing accurate contact information and attending appointments at the scheduled time.
Consultations may be conducted virtually or through another format specified in the service description.
4.2 Rescheduling
Customers may request to reschedule a consultation by contacting Eagle Eye at least 24 hours before the scheduled appointment.
Requests made within this period will be accommodated at no additional charge, subject to appointment availability.
Requests submitted less than 24 hours before the appointment will be evaluated individually.
Eagle Eye may consider exceptional circumstances, including emergencies, technical difficulties, or other reasonable causes.
Statutory consumer rights remain applicable regardless of the rescheduling notice period.
4.3 Customer Cancellations
Customers may request cancellation by contacting
Cancellations made at least 24 hours before the appointment:
Customers may choose between:
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A full refund; or
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Rescheduling the consultation at no additional charge.
Cancellations made less than 24 hours before the appointment:
Requests will be evaluated individually.
Where permitted by applicable law, a reasonable cancellation charge may apply if it was clearly disclosed before purchase.
No cancellation fee will be imposed where prohibited by law.
Cancellations within the statutory withdrawal period:
Eligible withdrawal requests will be honored in accordance with applicable consumer protection laws, regardless of the general 24-hour cancellation policy.
4.4 Missed Appointments
If a customer fails to attend a scheduled consultation without providing notice, the appointment may be classified as a missed appointment.
Requests for refunds or rescheduling following missed appointments will be evaluated individually, considering the circumstances, any terms disclosed before purchase, and applicable consumer rights.
Eagle Eye reserves the right to decline complimentary rescheduling outside statutory requirements when a customer repeatedly misses scheduled appointments without reasonable notice.
4.5 Cancellations by Eagle Eye
If Eagle Eye must cancel a scheduled consultation or professional service, the customer will be offered:
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Rescheduling at no additional cost; or
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A full refund for the service that was not provided.
If a consultation is interrupted due to technical difficulties attributable to Eagle Eye, we will work with the customer to complete the service or provide an appropriate remedy.
5. Digital Products and Downloadable Materials
Eagle Eye may offer digital products, including workbooks, templates, guides, planning resources, educational materials, and other downloadable content.
5.1 Digital Delivery
Digital products are delivered electronically through one or more of the following methods:
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Download links.
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Email delivery.
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Secure customer-access areas.
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Other digital delivery systems identified during checkout.
Delivery instructions and applicable access requirements will be communicated at the time of purchase.
5.2 Refunds and Withdrawal
Customers purchasing digital products retain all applicable statutory consumer rights.
Where Brazilian consumer protection law applies, eligible online purchases are subject to the statutory right of withdrawal described in Section 3.
Downloading, opening, or accessing digital materials does not automatically eliminate rights guaranteed by applicable law.
5.3 Technical Problems
If a digital product is defective, inaccessible, incomplete, or materially different from its advertised description, customers should contact support@eagleeyeartists.com.
Eagle Eye will make reasonable efforts to resolve the issue by:
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Restoring access.
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Providing a replacement file.
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Correcting the technical problem.
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Offering another appropriate remedy.
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Issuing a refund when required by applicable law.
6. Physical Merchandise
Eagle Eye may offer physical merchandise, including apparel, accessories, printed materials, promotional products, and branded items.
Merchandise may be fulfilled directly by Eagle Eye or through third-party manufacturing and fulfillment partners.
6.1 Returns
Customers who purchase eligible merchandise online may exercise their statutory withdrawal rights within the applicable seven-day period.
To initiate a return, contact:
Customers will receive instructions regarding the return process, including the appropriate return address when necessary.
Customers should take reasonable care of merchandise while it is in their possession.
Normal inspection of merchandise does not automatically eliminate applicable withdrawal rights.
6.2 Defective, Damaged, or Incorrect Merchandise
If a customer receives merchandise that is defective, damaged, or different from the item ordered, they should contact Eagle Eye as soon as reasonably possible.
Customers are encouraged to provide:
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Their order number.
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A description of the problem.
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Photographs of the merchandise, when helpful.
Eagle Eye will evaluate the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.
Under Brazilian law, statutory complaint periods for apparent or easily identifiable defects generally include 30 days for non-durable products and 90 days for durable products, subject to applicable legal rules.
Remedies may include repair, replacement, reimbursement, or other legally required solutions, depending on the circumstances.
6.3 Exchanges
Customers may request exchanges for merchandise, subject to product availability and applicable consumer rights.
Exchanges requested solely because of personal preference, outside the statutory withdrawal period, may be accepted at Eagle Eye's discretion.
If an exchange is approved, any applicable additional shipping charges will be communicated before the exchange is processed.
Nothing in this section limits exchanges or other remedies required by law.
6.4 Return Shipping Costs
For eligible statutory withdrawal requests, defective products, incorrect merchandise, or other situations in which Eagle Eye is legally responsible for return costs, customers will not be required to bear return shipping expenses.
Eagle Eye will provide return instructions and, when appropriate, arrange or reimburse return shipping.
For discretionary exchanges outside statutory requirements, additional shipping costs may apply if disclosed and accepted in advance.
6.5 Merchandise Fulfillment
Eagle Eye Artist Development may fulfill merchandise orders through two methods.
Direct Fulfillment
Certain products may be maintained in inventory, packaged, and shipped directly by Eagle Eye or its authorized representatives.
Third-Party Fulfillment
Other products may be manufactured, printed, packaged, or shipped by authorized third-party fulfillment providers, including print-on-demand partners.
Products manufactured after purchase may require additional production time before shipment.
Estimated production and delivery timelines will be provided in the applicable product description, during checkout, or through subsequent order communications when necessary.
Regardless of the fulfillment method, Eagle Eye remains responsible for addressing customer inquiries, eligible returns, refunds, and product-related concerns for purchases made directly through its website.
Print-on-demand and made-to-order products remain subject to applicable consumer protection laws.
The fact that an item is manufactured after purchase does not automatically eliminate statutory withdrawal rights.
6.6 Lost or Undelivered Orders
If merchandise is not delivered within the applicable delivery period, customers should contact Eagle Eye.
We will investigate the issue with the relevant shipping or fulfillment provider.
Where required by law, customers may be entitled to fulfillment, replacement, cancellation, reimbursement, or another appropriate remedy.
Eagle Eye will not automatically transfer responsibility for undelivered merchandise to a third-party fulfillment provider.
7. Refund Processing
Approved refunds will generally be issued through the original payment method whenever reasonably possible.
Refund processing times may vary depending on the payment provider, financial institution, card issuer, and payment method.
Payment methods may include:
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Pix.
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Credit cards.
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Debit cards, where available.
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Other payment methods supported by the website.
Customers will receive confirmation when their refund has been initiated.
Refunds required by applicable consumer law will be processed within the legally required timeframe.
For eligible statutory withdrawal requests under Brazilian law, amounts paid must be returned in accordance with the applicable legal requirements.
Eagle Eye will not impose unauthorized deductions, processing charges, or refund fees that violate applicable consumer protection laws.
8. International Purchases
Eagle Eye Artist Development may sell products and services to customers located outside Brazil.
International transactions may be subject to additional consumer protection requirements depending on the customer's country or region of residence.
Where mandatory consumer protection laws provide rights beyond those described in this policy, those rights will remain applicable.
International customers should be aware that:
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Currency conversion rates may vary.
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Refund processing times may differ between financial institutions.
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International shipping may involve customs procedures.
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Import duties, taxes, or other charges may apply where legally permitted and appropriately disclosed.
Eagle Eye is not responsible for exchange-rate fluctuations independently imposed by financial institutions, except where otherwise required by applicable law.
9. Professional Services and Expected Outcomes
Eagle Eye provides artist-development consultations, professional evaluations, educational resources, and related advisory services.
While our services are intended to support artistic and professional development, purchasing a consultation, assessment, or other professional service does not guarantee a particular career outcome.
Eagle Eye does not guarantee:
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Recording contracts.
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Music industry representation.
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Professional bookings.
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Streaming revenue.
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Audience growth.
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Commercial success.
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Specific employment or career opportunities.
Professional recommendations and evaluations represent informed assessments based on the information available at the time services are provided.
Eagle Eye remains responsible for delivering purchased services in accordance with the applicable service description, representations made to customers, and legal obligations.
A customer's disagreement with a professional assessment does not, by itself, establish that the service was defective.
However, customers retain all applicable rights concerning services that are not provided as agreed or that fail to meet legal requirements.
10. Payment Disputes and Chargebacks
Customers who experience problems with a purchase are encouraged to contact Eagle Eye directly before initiating a payment dispute.
We will make reasonable efforts to investigate concerns and identify an appropriate resolution.
Customers retain the right to contact their bank, card issuer, payment provider, or relevant consumer protection authority.
When responding to payment disputes, Eagle Eye may provide relevant documentation to authorized payment processors, including:
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Purchase confirmations.
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Transaction records.
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Service descriptions.
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Appointment confirmations.
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Evidence of service delivery.
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Relevant customer communications.
Personal information will be handled in accordance with applicable privacy and data protection laws.
11. Changes to This Policy
Eagle Eye Artist Development reserves the right to update this policy to reflect changes in business operations, fulfillment procedures, payment services, or applicable legal requirements.
Updates will be published on our official website with a revised effective date.
Changes will not retroactively eliminate consumer rights or contractual protections applicable to purchases already completed.
12. Contact Information
For questions regarding returns, refunds, cancellations, exchanges, or order concerns, please contact:
Eagle Eye Artist Development
Operated by JJ Thames
São Paulo, Brazil
Email: support@eagleeyeartists.com
Website: https://www.eagleeyeartists.com
Country of Operation: Brazil
Eagle Eye Artist Development is operated by JJ Thames as an independent business based in São Paulo, Brazil, under the proprietor's individual Brazilian tax registration (CPF). For business identification, correspondence, or consumer assistance, please contact support@eagleeyeartists.com.